Website conversation agents
A better website gets their attention. A useful conversation helps them take the next step.
Let customers ask by text or voice, get answers and leave their details while you’re busy doing the work.
Scripted demonstration with AI-generated voices. Shows example behaviour, not a recording of a customer or a live availability check.
Hi, I'm the Harbour Sailing AI assistant. What would you like to know about getting out on the water?
Hi! I'm thinking of a trip with my husband and our eight-year-old. We've never sailed before. Would it suit us?
Absolutely. Our family cruise is skippered, so you don't need any sailing experience. Children aged six and over are welcome, and we provide life jackets. What's your name?
I'm Sarah. That sounds lovely. How long are we out for, and do we need to bring anything?
Nice to meet you, Sarah. It's a two-hour cruise. Bring sunscreen, a hat and a light jacket, and wear flat, non-slip shoes. You're welcome to bring snacks for your family.
Great. My daughter sometimes gets seasick, though. Would Saturday morning be calm enough?
I can't promise what the conditions will be like on Saturday. That's a good question for the skipper. If you'd like a callback, I can take your number so the team can talk it through with you.
Yes, please. I'll leave my number. I'd rather check that before I book.
Of course. Once you've shared it, I'll save your details with your question about Saturday's conditions. When you're ready, the booking link on the website lets you choose a trip and check availability.
The question before the booking
Cover my suburb? Accommodate our group? Explain what’s included? Your visitor may be one answer away from getting in touch—or opening another website.
We make your website clearer and more convincing, then give people an easy way to ask what matters to them. Your assistant answers familiar questions from your information, points them towards booking or enquiring, and collects contact details when they need a person.
You get the context for a useful callback. They get help while their interest is still there.
Text or voice. The same knowledge.
We audit your website and business information, then work through the questions customers ask about your services, prices, availability and policies. This can uncover gaps or contradictions in your existing website too.
We ask questions relevant to your business and business type, grade the responses and refine the information where it falls short. Our own Effortless Web assistant went through an internal test of 247 questions, with the identified error corrected afterwards.
We bring the answers and findings back to you to check. Both text and voice use the same approved business information. When something is not covered, the assistant is configured to offer a contact route rather than improvise.
When your hours, prices or services change, tell us. We maintain the information and run the assistant, so you do not have to manage prompts or another piece of software.
A small addition. A more helpful website.
We prepare the answers, install the assistant and manage it for you. Choose text, or give your customers the option to talk as well.
Start with text
$15AUD / month
Quick answers, a clear next step and details for a useful callback.
Our recommended starting point
$29AUD / month
Let visitors speak or type. The same business knowledge, whichever they choose.
Room to grow
$99AUD / month
The same managed service, with more room for busy periods.
$29 one-off setup on every plan. Prices in AUD. Optional and additional to website hosting and maintenance, for websites we redesign and maintain. No overage fees.
Choose the right amount of AI
Three ways to buy an assistant. We keep ours focused on what a small service business needs: helpful website conversations and a clear route to a person.
A$29 / month
Voice + text · A$29 once to set up
Text-only from A$15/month
For websites we redesign and maintain. Website build, hosting and maintenance are separate.
Checked 28 September 2026. AUD and USD are shown as published, without currency conversion. These are different services and allowances, not equivalent packages. Supplier pricing and terms can change; follow the linked sources for their full charges. Our lower starting price reflects a focused website service, not a replacement for phone reception or a full helpdesk.
It answers practical questions and directs visitors into your existing booking system. It does not confirm appointments, take payments or make availability promises beyond your approved information.
It asks for a name and the best contact number early in the conversation. Details the visitor shares are saved with the conversation for your follow-up list. Longer conversations include a callback offer and close by confirming the details. Your team makes the callback; automated outbound calls, SMS and follow-up messages are not included.
Voice becomes unavailable when the monthly voice allowance is exhausted; visitors can continue in text while text allowance remains. If the text conversation or answer limit is reached, chat pauses until the next month and gives a contact route. There are no overage charges.
Voice rounds up to the next minute: 1 minute 10 seconds counts as 2 minutes. A session closed within 10 seconds with nothing answered is not counted. Text counts both conversations started and answers given, within the allowances shown above.
AI can make mistakes. We reduce that risk with approved business information, questions specific to your business, graded answers and your review before launch. Our internal test is an example of that process, not an accuracy guarantee for every business or future conversation.
Yes. Voice plans include text chat, and visitors can mute spoken replies and read them while the voice session continues. Text Concierge offers typed chat; phone keyboard dictation is a separate device feature.
It is an optional paid addition to the websites we redesign and maintain. Hosting and website maintenance are priced separately. Every assistant plan includes its own setup process, ongoing information updates and contact capture.
The other services
Most people come to us with a problem rather than a shopping list. We look at the business, work out what is actually in the way, and take it from there. Sometimes that means one thing, sometimes it means all three, and sometimes it means starting somewhere neither of us expected.
A website that shows the quality of your work, answers what people ask before they contact you and makes the next step obvious. New builds and rebuilds, with the content and the launch handled together.
Take a lookBespoke work on how well your website converts, how well it ranks, and how people find and choose you. That ranges from Maps and your Business Profile to reviews, content and better follow-up, shaped around what your business actually needs.
Take a lookShow us where your current website falls short. We’ll show you a free website prototype and talk through how an assistant could help your customers take the next step.